Legal
Cancellation & Refund Policy
Version: 2026-11-03
This is a summary. Full conditions are in our Terms & Conditions.
How to cancel
Send your cancellation in writing to hello@vholidays.ge. Time is counted until the start of the first booked service.
Day tours and transfers
| When you cancel | Charge |
|---|---|
| More than 72 hours before | Free |
| 72 hours or less before | 100% |
Multi-day tours and packages (land services)
| When you cancel | Charge |
|---|---|
| More than 7 days before | Free |
| 7 days to 72 hours before | 50% |
| Less than 72 hours before | 100% |
Hotels in packages follow the hotel's own conditions, stated in your booking confirmation.
No-show and unused services
No-show is charged at 100%. Services not used during the trip are not refunded.
If we cancel
If weather, road or pass closures, force majeure or safety reasons prevent a tour, you choose between an alternative route or date and a full refund for the affected service.
Refunds
- Paid back to the same card used for payment.
- Initiated within 5 working days after the cancellation is confirmed; usually credited by your bank within 10–14 days.
- For cancellations by the customer, the card processing fee (2.5%) is non-refundable. For cancellations by V Holidays, the full amount is refunded.